Returns & Exchanges

We offer a 100-night risk-free trial to ensure you are completely satisfied with your sleep experience. If you don't love your Flo Mattress within this period, we will provide a full refund and handle the collection process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email or our website portal within 100 days of delivery to start your return process.

• 2.
  Schedule a Pickup

  Once your request is approved, our logistics team will coordinate a convenient time to collect the mattress from your home at no extra cost.

• 3.
  Inspection and Quality Check

  Our team will perform a quick on-site inspection to ensure the mattress is free from major damage, stains, or tears as per our policy.

• 4.
  Receive Your Refund

  After the mattress is successfully picked up, we will process your full refund back to your original payment method within 7-10 business days.